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ChoiceConnex
is uniquely positioned to provide today's
industry leaders with the latest infrastructure
and outsourced services they need to communicate
with their customers, anytime, anywhere, through
any channel. We have state-of-the-art international
call center spread across 32000 square ft including
well-equipped Training room, Cafeteria and Recreation
Hall. We have one of the best Infrastructure and
Disaster Recovery Management plan in the industry
with UPS and generator facilities. For a pleasing
working atmosphere, there are spacious lounge
with appealing ambience and accommodation facilities
for shift workers. |
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Our
System Includes |
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IBM
Netfinity servers X230 |
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IBM
NetVista A10 desktops (Standard configurations
256 MB RAM with 17 inch monitors) |
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Structured
CAT 6 cabling for data and Enhanced CAT 5
for voice, |
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Well
supported network with CISCO-Catalyst layer
2 switches, |
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Nortel
multiplexers and Nortel Meridian switches
capable of 240 voice channels, |
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Full
backup with 100 KVA UPS with 100% redundancy
and an additional 200 KVA diesel generator. |
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Technology
Used to deliver high quality services to our customers
includes: |
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Nortel
Meridian 61C with full system redundancy |
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Nortel
Symposium Web Portal (E-mail management, web
chat, web callback, web collaboration). |
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Nortel
Passport redundant multiplexers with Voice
Compression. |
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Fiber-Optic
Primary Voice/Data Network |
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Fully
Redundant Systems (ACD, Servers, Multiplexers,
etc.) |
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Stratasoft Predictive Dialer |
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4
Hour UPS System |
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Diesel
Generator Back-up |
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Software
Environment Includes |
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Latest
e-CRM s/w packages like Talisma 4.01 |
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Customized
Work Force Management S/W for Performance
Monitoring Process and Auto dialing Facility |
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Architecture
schematics |
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