ChoiceConnex is uniquely positioned to provide today's industry leaders with the latest infrastructure and outsourced services they need to communicate with their customers, anytime, anywhere, through any channel. We have state-of-the-art international call center spread across 32000 square ft including well-equipped Training room, Cafeteria and Recreation Hall. We have one of the best Infrastructure and Disaster Recovery Management plan in the industry with UPS and generator facilities. For a pleasing working atmosphere, there are spacious lounge with appealing ambience and accommodation facilities for shift workers.
  Our System Includes
 
IBM Netfinity servers X230
IBM NetVista A10 desktops (Standard configurations 256 MB RAM with 17 inch monitors)
Structured CAT 6 cabling for data and Enhanced CAT 5 for voice,
Well supported network with CISCO-Catalyst layer 2 switches,
Nortel multiplexers and Nortel Meridian switches capable of 240 voice channels,
Full backup with 100 KVA UPS with 100% redundancy and an additional 200 KVA diesel generator.
  Technology Used to deliver high quality services to our customers includes:
 
Nortel Meridian 61C with full system redundancy
Nortel Symposium Web Portal (E-mail management, web chat, web callback, web collaboration).
Nortel Passport redundant multiplexers with Voice Compression.
Fiber-Optic Primary Voice/Data Network
Fully Redundant Systems (ACD, Servers, Multiplexers, etc.)
Stratasoft Predictive Dialer
4 Hour UPS System
Diesel Generator Back-up
  Software Environment Includes
 
Latest e-CRM s/w packages like Talisma 4.01
Customized Work Force Management S/W for Performance Monitoring Process and Auto dialing Facility
  Architecture schematics