Choiceconnex

ChoiceConnex

(A Division of SSAPL Group of Companies) is a Customer Care Outsourcing Service located in India that offers complete Contact Management Solutions to global companies worldwide. We are certified under ISO 9001:2000 Quality Management System Standards. We are proud to offer a blended technology of voice and web, thus providing Technical Helpdesk, Customer Service, Telesales, Co-browsing and Pro-active Chatting.

We are uniquely positioned to provide today's industry leaders with the most current technology and highest standards in outsourced services worldwide. We are a one stop solution for all of your customer's communication needs anytime, anywhere and through any channel.

What truly sets us apart is our expertise in integrating and managing all aspects of customer service and support; thereby adding enormous value for you and your customers all at extremely competitive rates.

We guarantee total commitment to managing and honing our customer relationships by providing prompt, quality execution. ChoiceConnex comes to you with 100% client retention driven by an insatiable crave for excellence as we believe that "Profitability begets Profitability".

Vision

Our organizational commitment is to offer a complete package of continual improvement of IT service quality, stellar customer service at every level and value driven internal focus to guarantee excellence in service.

HR Philosophy

ChoiceConnex employees professionals who are experienced with the relevant core competencies which will drive our number once focus: Customer Service.

Our HR Philosophy

	Strong belief in the ability and future of our professional associates
	Constant focus on trust, integrity and dignity
	Our belief that areas of opportunity can be overcome through support, awareness training and focus on developing strengths to overcome weaknesses
	Our encouragement of our employees at all levels to be involved and vocal in the creative pursuit of problem solving and personal accountability.

Training Methodology

ChoiceConnex Associates work with experienced trainers and facilitators as well as consultants from the industry. Our training programs are structured to meet even the unanticipated needs of the client and customer alike.

Our training process generally includes:

General Induction and Basic Skills Training

	Further development of English language skills
	Computer Systems training and internet navigation tools
	Understanding of hardware and CRM applications
	Focus on scripting and presentation
	Mastering the dynamics of group discussion

Customer Care Training

	Speed typing through self learning software to improve efficiency and accuracy
	Email and proper letter writing for all our call center associates
	Web and telephony etiquette
	Listening tools
	Handling all types of customers
	Sales orientation
	Cross-selling and up-selling a customer
	Handling customer complaints

Voice Labs

	Understanding Foreign Accents
	Accent neutralization
	Intonation/Infection
	Diction and building better articulation

Personal Action Plan

	Working effectively and efficiently with teams
	Building leadership skills
	Handling stress and change
	Coaching skills for successful leaders